Refund policy

1. Availability

TradeRope is available on two paid subscription tiers, monthly or yearly, billed in USD. Every account starts with a 14-day full-feature free trial and no payment method is required to start the trial, so no charge occurs unless you choose to subscribe.

2. Refund window

First-time subscriptions are fully refundable, no questions asked, within 14 days of the charge, once per person (determined by account, payment method and linked exchange account). Subscriptions are sold and invoiced by our payment provider acting as Merchant of Record; refunds are processed by that provider, which is why there is no refund button inside the product.

3. Cancellation

• You can cancel at any time. Cancellation stops future charges and you keep access for the remainder of the period you already paid for.
• After a subscription lapses, your account drops to read-only: the data you already imported stays visible, and new data collection stops.
• Mid-term cancellation of an annual plan is not pro-rated by default; an accidental renewal charge is refunded in full if reported within 72 hours.
• Requests outside the stated window are reviewed case by case.

4. Contact

Questions about billing or refunds? Contact: support@traderope.com